Veuillez consultez ces deux offres d'emplois :
1. Export Representative / Support
Job Role : Export Customer Service and Documentation
Job Family : Customer Care
POSITION : N+1 : Customer Care Manager – Tristan GUEHENNEC
GLOBAL MISSION : Monitor bookings exports and provide export support services for customers and prospective customers
MAIN TASKS AND RESPONSIBILITIES :
Export documentation
Export Customer Service :
• Respond to booking enquiries,
• Check for booking compliance – requirements (ex: Haz & wastes bookings)
• Create and control booking and coordinate with sales for sq/contract update,
• Booking update in Lara
• Coordinate with terminal for empty release request
Export Documentation
• Integration of e.bookings / e.SI or manual booking requests
• SI chasing and draft follow up,
• Documentation compliance - check SI/draft for compliance,
• Prepare the load list for FCL and LCL containers
• Request loading authorization for dangerous cargo
• Monitor advance filing and draft review and completion,
• Autofreighting,
• Booking exports reports
• Ob/l print,
• Amendment after call closure
• Monitor export, DG, RF and customs manifests
Logistics
• Update of logistics moves,
• Creation and update of the bookings for empties
Others
• Any other tasks and duties that may be required.
QUALIFICATION & COMPETENCIES - Knowledge:
o Communication skills
o Customer service & satisfaction
o Data analysis and Interpretation
o Quality control & improvement process
o Problem solving
o Knowledge in MICROSOFT tools (Excel, Word, and Power point)
o Interpersonal relationship and teamwork
2 : Inside sales
Job Family : Sales
POSITION : N+1 : Sales Manager – Tristan GUEHENNEC
GLOBAL MISSION : Participate in commercial development of CMA CGM Noumea
MAIN TASKS AND RESPONSIBILITIES :
Sales
• Quotes to customers
• Following up of the quotes
• Statistics analysis
• Publish news on social network
• May participate on some main customers meetings and follow up
Input all requested / necessary information in NOVA Business
Customer care :
• Schedule sendings
• Notes to customers
• Tracking follow-up
• Free time extended requests
• Statistics
• Rates control
• Follow-up with agents
• Update customer database
Others
• Any other tasks and duties that may be required.
QUALIFICATION & COMPETENCIES - Knowledge:
o Communication skills
o Customer service & satisfaction
o Data analysis and Interpretation
o Problem solving
o Knowledge in MICROSOFT tools (Excel, Word, and Power point)
o Interpersonal relationship and teamwork